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Customer support & messaging

Answer the routine.
Escalate what needs you.

Most of the support load is the same handful of questions, asked all day. Here's what we'd build to handle them — and route the tricky ones with full context.

Tell us what's slow

What we'd build

01

Support triage & draft agent

Reads incoming tickets. Drafts answers from your help docs and past resolutions. Routes by topic, escalates the genuinely tricky ones with context attached.

Help Scout Intercom Your docs

You stay in control: drafts for one-click send; auto-send only the routine ones once you trust it.

Helps · e-commerce · online businesses · any support load

See it actually run →
02

Order & account resolution agent

Handles “where's my order / can I change it / I need a refund” by reading the order and tracking data — then takes the right action per your policy.

Shopify Etsy Help desk

You stay in control: a human gate on refunds or changes above a threshold you set.

Helps · e-commerce · subscriptions
03

Inbox & community manager

Watches DMs, comments, and shared inboxes. Surfaces what needs you, drafts the rest in your tone, keeps a backlog from forming.

Gmail Social Slack

You stay in control: drafts queued for review; you decide what auto-sends.

Helps · online businesses · creators · coaches
How to read this

Starting points we'd scope to you, not off-the-shelf products. “Connects to” is capability, not past deployments; “Helps” tags are illustrative, not a client list. On a fit call we'll tell you which build pays back first — and where a tool you already have beats a custom build.

How much of your day is the same five questions?

Two minutes to tell us your setup. We'll point to the build with the fastest payback.

Start the 2-minute intake